Terms and Conditions
All customers will be asked to read and sign a form accepting the terms and conditions of Cheeky Monkey's Bakery/cakery before any order can be fulfilled.
Payment
A 50% deposit is taken on birthday/celebration cakes at the time of ordering. The deposit amount is non-refundable and will be taken off the final balance. This deposit is to secure the booking date. The final balance will be due 2 weeks prior to collection/delivery on celebration cakes and 4 weeks on wedding cakes. Full payment will be taken on last minute orders at the time of placing the order.
FULL payment is taken at time of ordering for cupcakes/cupcake bouquets and any of our seasonal items.
No work will be undertaken until the final balance is received.
Bookings
The collection date may be altered once free of charge up to 4 days before the original collection date. Any further alterations to the collection date may be subject to further charges or cancellation of the order.
Design alteration
The designs on celebration cakes can be altered up to 7 days before the delivery date and 2 weeks for wedding cakes. Cupcake designs may be altered up to 3 days prior to delivery. Any last minute alterations (after the given times specified) may be subjected to an administrative charge.
Additional alteration costs may also be incurred.
Delivery
We currently offer delivery to lee on the solent and the surrounding areas please see our delivery page for individual costs or contact us to ask if we deliver to your area.
The minimum order value is £20 to be eligible for delivery. A delivery order form will need to be signed by the customer as receipt of delivery and accepting that the cake arrived in satisfactory condition and should anything happen to the cake following delivery that Cheeky Monkeys’ is not liable for any damage which may cause damage or destruction to the cake. Storage information will be given on delivery on how best to maintain the cake in the condition it was delivered in.
If you collect the cake from our premises a collection form will need to be signed by the customer as receipt of collection and accepting liability should anything happen to the order once they have left the premises (see transporting the cake for advice on how best to store your cake for transportation to the venue). Cheeky Monkey’s Bakery is not liable for any actions following collection which may cause damage or destruction to the order. Any damage will not be rectified or the item replaced by us without incurring additional expenses.
Photos of the order will be taken for future reference on collection.
Individual insurance should be taken out for large orders such as wedding cakes.
Transporting the cake
It is best to travel with the cake in the front foot well of the car with the air conditioning/cold fans on the cake especially on a warm day. Make sure the foot wells are clean/clear from anything that could cause damage to the cake. It is not advised to place the cake on the car seat/lap as it is not level and may fall off if you stop suddenly. Drive slowly and carefully directly to your destination. Our products are constructed so they should not be damaged during transit. Once at your destination place the cake in a cool, dry space away from direct sunlight where it cannot be damaged.
Cupcake bouquets will need to be held on the lap by someone, as shown on collection. It is best to put on the air conditioning/fans during transportation to keep it cool. Once at the destination it best to keep it stored in a cool, dry place on a flat stable surface.
Cancellation rights and refunds.
For celebration cakes, you have the right to cancel the order up to 2 weeks prior to the collection date (written notice is required). If you cancel after the 2 week period the amount refunded is at the discretion of Cheeky Monkey’s bakery.
Wedding cakes can be cancelled with 4 weeks written notice. If you cancel after this period the amount refunded is at the discretion of Cheeky Monkeys’ Bakery.
If you cancel a cupcake/bouquet order (5 days written notice is required) you will receive 50% of the final amount back. If you cancel after this period the amount refunded is at the discretion of Cheeky Monkey's Bakery.
If you wish to cancel any seasonal items we ask for 1 weeks written notice. The amount refunded is at the discretion of Cheeky Monkeys’ Bakery.
Best before dates and allergy advice
We cannot guarantee that our products are made in a nut free environment. We try our best to make sure allergies are catered for however cannot be fully guaranteed. Please inform us of any allergies at the time of ordering.
All cakes are best used/eaten within 3 days of delivery and cupcakes the same day. They must be stored in a cool dry place (not a fridge unless they contain cream) in the box provided. Cupcake bouquets are best taken out of the cellophane as soon as possible to avoid moisture affecting them.
Force majeure
Cheeky Monkeys Bakery shall not be deemed in default of this Agreement, nor shall it hold the other party responsible for, any cessation, interruption or delay in the performance of its obligations (excluding payment obligations) due to earthquake, flood, fire, storm, snow, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, boycott or other similar events beyond the reasonable control of the Party, provided that the Party relying upon this provision:
Non edible decorations
There may be some non-edible decorations on the cake. These will be listed on the delivery form. They must NOT be eaten. It is the responsibility of the customer to make sure that guests do not eat any of these decorations and would be liable should anything happen.
Photographs
By signing the terms and conditions you agree to allow Cheeky Monkey's Bakery to take and use photographs of the cakes for marketing purposes.
Privacy Policy
We will not sell your data to any third party.
Copyright notice
All cake designs and logos are copyrighted to Cheeky Monkey’s Bakery. They cannot be used/ resold without written permission from us. If our work is resold without our knowledge you may be subject to legal action.
Customer satisfaction guarantee
100% customer satisfaction is what we strive to achieve at Cheeky Monkey’s Bakery. However if the cake is not to your satisfaction we will try to rectify it. A delivery form shall be signed on collection as receipt of satisfaction. If you take the order away and are unhappy with the product for whatever reason we ask you contact us within 24 hours with photographs, description of the problem and a sample of the cake (wrapped in clingfilm or foil) so the claim can be thoroughly investigated before a solution is offered that is agreeable to both parties. We will not offer any resolutions without the above terms being met. We will not offer a 100% refund on a cake that has been taken away and eaten. The amount refunded is at the discretion of Cheeky Monkey’s Bakery.
We reserve the right to amend our terms & conditions at any time without any prior notification
Correct as of the 06/08/2023
All customers will be asked to read and sign a form accepting the terms and conditions of Cheeky Monkey's Bakery/cakery before any order can be fulfilled.
Payment
A 50% deposit is taken on birthday/celebration cakes at the time of ordering. The deposit amount is non-refundable and will be taken off the final balance. This deposit is to secure the booking date. The final balance will be due 2 weeks prior to collection/delivery on celebration cakes and 4 weeks on wedding cakes. Full payment will be taken on last minute orders at the time of placing the order.
FULL payment is taken at time of ordering for cupcakes/cupcake bouquets and any of our seasonal items.
No work will be undertaken until the final balance is received.
Bookings
The collection date may be altered once free of charge up to 4 days before the original collection date. Any further alterations to the collection date may be subject to further charges or cancellation of the order.
Design alteration
The designs on celebration cakes can be altered up to 7 days before the delivery date and 2 weeks for wedding cakes. Cupcake designs may be altered up to 3 days prior to delivery. Any last minute alterations (after the given times specified) may be subjected to an administrative charge.
Additional alteration costs may also be incurred.
Delivery
We currently offer delivery to lee on the solent and the surrounding areas please see our delivery page for individual costs or contact us to ask if we deliver to your area.
The minimum order value is £20 to be eligible for delivery. A delivery order form will need to be signed by the customer as receipt of delivery and accepting that the cake arrived in satisfactory condition and should anything happen to the cake following delivery that Cheeky Monkeys’ is not liable for any damage which may cause damage or destruction to the cake. Storage information will be given on delivery on how best to maintain the cake in the condition it was delivered in.
If you collect the cake from our premises a collection form will need to be signed by the customer as receipt of collection and accepting liability should anything happen to the order once they have left the premises (see transporting the cake for advice on how best to store your cake for transportation to the venue). Cheeky Monkey’s Bakery is not liable for any actions following collection which may cause damage or destruction to the order. Any damage will not be rectified or the item replaced by us without incurring additional expenses.
Photos of the order will be taken for future reference on collection.
Individual insurance should be taken out for large orders such as wedding cakes.
Transporting the cake
It is best to travel with the cake in the front foot well of the car with the air conditioning/cold fans on the cake especially on a warm day. Make sure the foot wells are clean/clear from anything that could cause damage to the cake. It is not advised to place the cake on the car seat/lap as it is not level and may fall off if you stop suddenly. Drive slowly and carefully directly to your destination. Our products are constructed so they should not be damaged during transit. Once at your destination place the cake in a cool, dry space away from direct sunlight where it cannot be damaged.
Cupcake bouquets will need to be held on the lap by someone, as shown on collection. It is best to put on the air conditioning/fans during transportation to keep it cool. Once at the destination it best to keep it stored in a cool, dry place on a flat stable surface.
Cancellation rights and refunds.
For celebration cakes, you have the right to cancel the order up to 2 weeks prior to the collection date (written notice is required). If you cancel after the 2 week period the amount refunded is at the discretion of Cheeky Monkey’s bakery.
Wedding cakes can be cancelled with 4 weeks written notice. If you cancel after this period the amount refunded is at the discretion of Cheeky Monkeys’ Bakery.
If you cancel a cupcake/bouquet order (5 days written notice is required) you will receive 50% of the final amount back. If you cancel after this period the amount refunded is at the discretion of Cheeky Monkey's Bakery.
If you wish to cancel any seasonal items we ask for 1 weeks written notice. The amount refunded is at the discretion of Cheeky Monkeys’ Bakery.
Best before dates and allergy advice
We cannot guarantee that our products are made in a nut free environment. We try our best to make sure allergies are catered for however cannot be fully guaranteed. Please inform us of any allergies at the time of ordering.
All cakes are best used/eaten within 3 days of delivery and cupcakes the same day. They must be stored in a cool dry place (not a fridge unless they contain cream) in the box provided. Cupcake bouquets are best taken out of the cellophane as soon as possible to avoid moisture affecting them.
Force majeure
Cheeky Monkeys Bakery shall not be deemed in default of this Agreement, nor shall it hold the other party responsible for, any cessation, interruption or delay in the performance of its obligations (excluding payment obligations) due to earthquake, flood, fire, storm, snow, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, boycott or other similar events beyond the reasonable control of the Party, provided that the Party relying upon this provision:
- gives prompt written notice thereof, and
- takes all steps reasonably necessary to mitigate the effects of the force majeure event.
- If a force majeure event extends for a period in excess of 30 days in the aggregate, either Party may immediately terminate this Agreement upon written notice.
Non edible decorations
There may be some non-edible decorations on the cake. These will be listed on the delivery form. They must NOT be eaten. It is the responsibility of the customer to make sure that guests do not eat any of these decorations and would be liable should anything happen.
Photographs
By signing the terms and conditions you agree to allow Cheeky Monkey's Bakery to take and use photographs of the cakes for marketing purposes.
Privacy Policy
We will not sell your data to any third party.
Copyright notice
All cake designs and logos are copyrighted to Cheeky Monkey’s Bakery. They cannot be used/ resold without written permission from us. If our work is resold without our knowledge you may be subject to legal action.
Customer satisfaction guarantee
100% customer satisfaction is what we strive to achieve at Cheeky Monkey’s Bakery. However if the cake is not to your satisfaction we will try to rectify it. A delivery form shall be signed on collection as receipt of satisfaction. If you take the order away and are unhappy with the product for whatever reason we ask you contact us within 24 hours with photographs, description of the problem and a sample of the cake (wrapped in clingfilm or foil) so the claim can be thoroughly investigated before a solution is offered that is agreeable to both parties. We will not offer any resolutions without the above terms being met. We will not offer a 100% refund on a cake that has been taken away and eaten. The amount refunded is at the discretion of Cheeky Monkey’s Bakery.
We reserve the right to amend our terms & conditions at any time without any prior notification
Correct as of the 06/08/2023